Our technical support is here to serve
Our experts offer advice on the technical characteristics and features of pulp and furnishes. Achieve cost and energy savings by optimising your refining.
Your local UPM Pulp technical customer representative will be happy to advise you on how to achieve the true potential of the pulps you choose.
Together we find new ways for you to stay ahead of the competition
Local technical experts' support
Technical support based at mills and sales offices.
Better value through science
UPM's global R&D network and research laboratories.
Cooperation across the board
External partners such as machinery suppliers, research institutes and academia.
What to expect from us
- Questions and answers about pulp
- Pulp benchmarking
- Quality reports
- Claim handling
- Technical data
- Refining optimisation
- Total fibre furnish optimisation
- Advanced troubleshooting
- Customer-specific projects and studies
- Support during trials
If you have a technical question don’t hesitate to contact us
Mats BackmanDirector, Technical Customer Service Tel. +358 40 585 2776
Niklas KeskinenTechnical Customer Service Manager, Finland Tel. +358 40 585 2781
Harri HaapanenTechnical Customer Service Manager, Europe Tel. +49 172 856 8939
Lili ZhouTechnical Customer Service Manager, APAC Tel. +86 21 6448 5565
Xu WenxiaTechnical Customer Service Manager, APAC Tel. +86 21 6448 5565
All e-mail addresses are in firstname.lastname@example.org format.
c/o 23/F Grand Gateway Tower 2
No.3 Hongqiao Road, Shanghai
Tel: +86 21 6448 5494
Tel. +49 621 862765100
UPM Fray Bentos
Ruta Vladimir Roslik Km. 307
65000 Fray Bentos
Tel. +598 4562 0100